Box Office FAQ
HOW DO I ORDER TICKETS? You may purchase tickets by calling our Box Office at 617 266 3605, visiting us at 9 Harcourt St, or ordering through our website*. Our Box Office hours are Monday through Friday, 10am–6pm. Hours on concert Fridays are 10am–2pm. Summer hours are Monday through Friday, 10am–5pm. Tickets are also available for purchase at the concert hall beginning 90 minutes prior to the start of the performance. *Our ticketing website is best viewed in Chrome, Firefox, or Safari.
View seating maps for the concert halls»
CAN I GET A REFUND FOR MY TICKETS? Unfortunately, tickets are nonrefundable. We encourage you to exchange your tickets for a different program in our season or return them as a tax-deductible donation in advance of the concert.
HOW DO I EXCHANGE MY TICKETS? We’re happy to exchange your ticket for any ticket of equal value to any performance remaining in the subscription season. If you would like to upgrade your seats, you will be charged the difference between your new and original tickets. No refunds are available if you choose to exchange your ticket for a lower-priced seat. To exchange tickets, please include your name, title/date of the original concert, title/date of the new concert, and any additional details regarding the exchange. Exchange requests can be submitted by email, fax, mail, on person, or through the online form.
Email: [email protected]
Mail or In Person:
Handel and Haydn Society
9 Harcourt St.
Boston, MA 02116
All exchanges are subject to availability. Exchanges can take place any time throughout the season up to 90 minutes prior to the affected concert. Please note that our exchange policies apply only to tickets purchased directly through the Handel and Haydn Society.
DOES IT COST ANYTHING TO EXCHANGE MY TICKETS? Exchanges are free for subscribers. All other patrons pay a single $5 exchange fee per transaction.
HOW DO I RETURN MY TICKETS AS A TAX-DEDUCTIBLE DONATION? If you are unable to attend the concert, please consider making your seats available to other patrons by returning your ticket as a donation. This is considered a tax-deductible contribution and we will mail you a receipt for the value of the tickets. Our tickets may be donated by email, fax, mail, in person, or through the online form. Please include your name, title and date of concert for which you are donating your tickets in all requests. Ticket donations can take place any time throughout the season up to 90 minutes prior to the affected concert. Please note that our donation policies apply only to tickets purchased directly through the Handel and Haydn Society Box Office.
WHAT IF I LOSE MY TICKETS? Call our Box Office at 617.266.3605 to notify us and we will be happy to reprint your tickets. Please note, if you purchased your tickets through a third party, such as BosTix or GoldStar, you must contact that third party vendor.
WHEN DO SINGLE TICKETS GO ON SALE? Single tickets go on sale in mid- to late August. Join our email list to receive an announcement of the official start date.
WHEN DO SUBSCRIPTIONS GO ON SALE? Subscriptions go on sale at the time we announce our upcoming season, in late winter.
WHAT IS A SUBSCRIPTION? A subscription is a ticket package that includes tickets for three or more different programs in a concert season. Our subscription packages offer significant discounts off our individual ticket prices and entitle the purchasers to additional benefits, such as advance seating, free exchanges, and discounts on additional ticket purchases.
Read about subscriber benefits »
WHEN DO YOU ANNOUNCE THE NEXT SEASON? We announce our upcoming season in late winter.
ARE H+H CONCERTS ACCESSIBLE? H+H offers accessible seating and other accommodations to suit your needs at all concerts. Please inform the Box Office of any accessibility needs when placing your ticket order. All venues offer wheelchair accessible, ground level, and aisle seating options. Assisted listening devices and large-print program books are available at the hall.If you require a Braille program book, please contact the Box Office three weeks in advance of the concert. If you or a member of your party will be bringing a service animal to the concert, please inform the Box Office so we may seat you appropriately.
DO YOU HAVE RUSH TICKETS? For our Symphony Hall Concerts a limited number of tickets may be offered as rush tickets. Rush tickets will become available 90 minutes prior to the concert and will be available for a maximum of 30 minutes. (For concerts beginning at 7:30 pm, rush will be available from 6:00-6:30. For concerts beginning at 3:00 pm, rush will be available from 1:30-2:00.) Rush is limited to 1 ticket/person and must be requested for discount to be applied. Rush tickets are subject to availability. If interested in specific availability please contact the Handel and Haydn Society Box Office the week prior to the concert for up to date information.
DO YOU HAVE STUDENT RUSH? We do not offer specific rush tickets for students, but students can participate in our general rush for Symphony Hall concerts. If Rush ticketing is not available our regular Student pricing will be available for purchase at the concert venues. Student tickets are subject to availability. Please visit our Student Tickets page for more information on this program.
MAY I BRING MY CHILD? H+H is happy to welcome children five and older to our performances. We do ask that you carefully consider your child’s ability to sit through the performance, as some concerts are fairly long. If you have any questions, please call our box office at 617 266 3605 and we will advise you about whether a program is appropriate for children. Everyone, regardless of age, must have a ticket for admittance.
PREPAID WAITING LIST: When ticket availability for select performances is limited due to high demand patrons may contact the Handel and Haydn Society Box Office to be added to our prepaid waiting list. When seats become available waiting list patrons will automatically be upgraded into the requested performance.
Waiting List Procedure:
- Contact the Handel and Haydn Society Box Office at 617.266.3605 and reserve a space with a non-refundable $25 deposit and the standard handling fee. (Subscribers pay a $15 non-refundable deposit.)
- If a seat becomes available patrons will automatically be upgraded into the available seats and charged the difference in price. Confirmation of seating will be sent by email or phone as indicated.
- Waiting list reservations that cannot be accommodated by the end of the business day prior to the requested concert will be automatically returned.
USE OF PHOTOGRAPHIC IMAGES: As part of purchasing tickets, patrons give permission for the use of their images in routine photography taken as part of each concert.