H+H Plays On

Technical Tips

You'll find a trove of help articles and technical tips on the H+H Plays On site: https://playson.handelandhaydn.org/help
These articles are accessible without logging in. Below are some quick tips to help you log into your account on various apps.

How do I log in?

If you have not purchased or subscribed yet, you will need to do so first. The first time you sign up, you'll be prompted to set a password:

• Enter your email address on the login page.
• On the next page, enter your password and click Sign In.
• If you've already created a password, and it's not working, you can reset or set a password to log in on that page or use the email link method below.
• Please try these steps to login via email sign-in link:
• Please add support@vhx.tv to your contact list to ensure messages from us do not end up in your spam folder.
• Enter your email address on the login page
• If you are an active customer, you will be immediately sent an email link that will log you in, once clicked. Open your email inbox, and click the login link.
• You will then be logged in to watch your purchased/rented/subscribed video content within your Vimeo OTT Library.

How do I change my login email address?

If you’re able to log in, you can change your login email address at any time on your settings page.

If you don’t know your password and are unable to reset it because the reset emails would be going to an address you can’t access, you’ll need to contact us and help verify you’re the account owner. To help the process go as smoothly as possible, please include the following information when you write in:

• The email address currently on file for your account (if you know it)
• The last 4 digits of the card you used to sign up for the subscription
• The expiration date of the card on file
• The approximate date of your last charge

How do I reset my login password?

If the login page is asking for a password and you don't have one or forgot yours, here is how to reset it:

• Please add support@vhx.tv to your contact list to ensure messages from us do not end up in your spam folder.
• Make sure you are logged out here.
• Visit the login page and enter your email address.
• Click Next.
• Underneath the password field, select Reset your password.
• Enter your email address on that page and select Reset Password.
• If you are an active customer, you will be emailed a link to set a new password. Check your email inbox for that link.
• Click the link in the email and reset your password.

How do I log in on the Roku channel?

Using the H+H Plays On Roku channel, you can view the content easily on your TV. 3rd generation Roku devices and higher are supported for up to 1080p playback. Roku 4 and higher support 4K playback. Older Roku devices are not supported. Follow these steps to log in:

• Add the H+H Plays On Roku channel to your Roku.
• Open the H+H Plays On Roku channel on your Roku and click SIGN IN. It will give you an activation code.
• On a different device (computer or phone), visit the Activate page & login (if you are not).
• Enter the code from the Roku channel, and click Activate.
• The H+H Plays On channel should load and you are all set to watch.

How do I log in and watch with the Apple TV app?

Here are the steps to install a tvOS app on your Apple TV if you are already a subscriber:

• Turn on your Apple TV (4th Generation) and open the App Store. Also, be sure that you are running tvOS 11 or higher.
• Search for H+H Plays On.
• Install it on your Apple TV.
• Once installed, open the app and click the Sign In button.
• The app will provide you with an activation code.
• On a computer or mobile device, visit the activate page, sign in (if you are not), and enter that code.
• The app will then refresh, and you will be able to watch H+H Plays On.
• Note: Our AppleTV app should not be confused with the Apple TV+ app; this is an entirely separate app on tvOS for Apple's original content.

Adding titles to "My List"

• The "My List" function is located under "Library" which is at the top of the app. As a subscriber, you can add titles to the list by clicking and holding on the title until a new window pops up. That window should allow you to add the title to "My List".

How do I log in on the Amazon Fire TV channel?

Using the H+H Plays On Amazon channel, you can view the content easily on your TV. All Amazon Fire TV devices are supported, however, please note that Kindle Fire tablets and phones are not supported. Follow these steps to log in:

• Add the H+H Plays On Amazon channel to your Amazon Fire TV.
• Open the H+H Plays On Amazon channel on your Amazon Fire TV and click SIGN IN. It will give you an activation code.
• On a different device (computer or phone), visit the Activate page & log in (if you are not).
• Enter the code from the Amazon channel, and click Activate.
• The H+H Plays On channel should load and you are all set to watch.

How do I log into the Android app?

If you are a subscriber and want to watch on your Android device with H+H Plays On, make sure your device is running Android 5.0 or higher. Then follow these steps:

• Download the H+H Plays On Android app on your tablet or phone.
• Open the app and tap Sign In.
• Enter your email address and tap Continue.
• You will then be sent a sign-in email to your email inbox. You can open this email on your Android device or on a separate device.
• Click the Sign In link within that email and the app will refresh and log you in to watch! NOTE: If you have trouble with the link on the same device, try clicking the link in your email on a separate device to log in.

How do I log in to the Android TV app?

Using the H+H Plays On Android app, you can view the content easily on your TV. Android TV 1st Generation devices and higher are supported. Follow these steps to log in:

• Add the H+H Plays On Android app to your Android TV.
• Open the H+H Plays On Android channel on your Android TV and click SIGN IN. It will give you an activation code.
• On a different device (computer or phone), visit the Activate page & log in (if you are not).
• Enter the code from the Android TV app, and click Activate.
• The H+H Plays On app should load and you are all set to watch.

How do I watch on my smart TV?

If you have a Smart TV, such as Samsung, it may not be possible to log in or play the content from the built-in internet browser. In other words, it could work, but those browsers are not among our currently supported browsers. If you’d like to try, here are the steps to watch on a Smart TV’s browser:

• On your TV, open the internet browser and visit the site.
• Enter your email address, submit, and you will be emailed a link.
• On a separate device (i.e. another computer or mobile device), open your email inbox, open the login email, and click the LOGIN link.
• Go back to your TV browser, and you should be logged in to watch.
• If these steps don't work, then it's likely that your Smart TV will not be compatible. In this case, you can try casting via Chromecast or Airplay with Apple devices.
• Note: At this time, we do not support Chromecast devices that some TVs have built-in. While it may work, our player is not developed to support this and we cannot troubleshoot any issues that may arise.